Right to Refuse Returns: We reserve the right to refuse requests and deny returns due to policy abuse and reasons that are beyond our Satisfaction Guarantee policy.However, if you ordered from other locations and are not satisfied or received defective products, please contact us with the detailed information regarding your item, and our customer service will be happy to assist you. Locations: Currently we only accept returns for orders from USA and Canada.Gift Cards and Discounts: If you have redeemed a Gift Card or discounts on your order, the total Gift Card value and discounts will be deducted from the refund.Refunds: 25% Restocking fee will be applied to all refunds except for approved defective item.Processing Time: Returns will be processed within 2-3 weeks after the items are received in our warehouse.Return Labels: We provide Return Labels for orders from Canada with defective items only.Д -30 days:В Return for a refund or store credit.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee.Shipping Costs: Customers are responsible for the cost of shipping items back.Unwanted Items: All unwanted items maybe returned if unopened and not used.No restocking fee required for defective items. Defective Items: All defective items may be returned for exchange or refund.Our customer service and beauty specialists will be in touch with you to make sure your return requests are on the right track and to help you find the right products most compatible for your specific needs. We'll take care of the rest.Дў026 SW 152nd Street, Suite A, Burien, WA 98166, USAДЎ20 100 East 1st Street, North Vancouver, BC V7L1B1, Canada Write the RMA number on a slip of paper and put it inside the original packaging as well.ДЈ.Make sure it's all there: product, accessories, parts/pieces, manuals, etc. Put the item and everything else it came with back in its original packaging.Fill out RMA request via your account Log in here.

RMA simply stands for Return Merchandise Authorization.

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